Rental Policies - SOS Tools

1. Booking Process

• Online booking : All bookings must be made via our website, http://sosoutils.com , in the "Rent equipment" section .
• Confirmation : Once your booking is complete, you will receive an email confirmation with your rental details (equipment, dates, costs).
• Minimum age : Customers must be at least 18 years old to rent equipment. Parental responsibility: Any attempt to rent equipment by a minor (under 18 years of age) or on behalf of a minor without legal supervision will result in the parent or legal guardian being held responsible for the equipment, any associated costs, and any potential damages.

2. Prices and payments

• Rental rates : Prices are indicated on each equipment page and vary according to the rental period (day, week, month, etc.).
• Security deposit : A deposit equal to the value of the item may be required for certain equipment. This amount will be specified at the time of booking.
• Payment : Full payment for the rental is required before the start of the rental period. We accept payments by credit card, debit card, or other methods indicated on our website.
• Additional charges : Charges may apply in case of delay, damage or failure to return equipment.
• If the equipment is returned excessively dirty, cleaning fees may apply.
• Rental is always charged according to the actual duration of use, according to the applicable rates (daily, weekly or monthly).
  For example, if equipment is kept for 2 months and 1 week, billing will be based on 2 months + 1 week.
  When the duration exceeds the periods provided in our pricing schedule (e.g., more than 3 months), the additional days or weeks will be charged at the regular daily or weekly rate.
  We reserve the right to adjust billing accordingly to reflect this extended use.

3. Pickup and return

• Equipment collection: Equipment must be collected from our service point, either at the store or at our Deauville warehouse, depending on the type of tool. Some equipment that is too heavy or bulky will only be available at the warehouse.
  Delivery is not offered at the moment.
• Responsibility: Round-trip transportation is the responsibility of the customer.
• Return: Equipment must be returned on the agreed date and time, in its original condition (clean and in good working order). Any delay will incur an additional charge equivalent to one day's rental per day of delay.
• In the event of voluntary non-return or attempted concealment, the equipment will be considered stolen and the customer may be charged its market value and reported to the relevant authorities.

4. Liability for damages

• Inspection : All equipment is inspected before and after each rental and regularly maintained (oil changed, filters checked, etc.). You are responsible for any damage that occurs during the rental period.
• Reasonable tolerance: We exercise common sense — signs of normal wear and tear such as minor scratches or paint smudges are acceptable. We simply want to avoid misuse or careless handling.
• Repairs: In case of damage, the repair costs will be borne by the customer. If the equipment is irreparable or lost, the replacement cost at its market value will be charged.
• Proper use: The equipment should only be used for its intended tasks and in accordance with the instructions provided.

5. Cancellations and modifications

• Cancellation : If you cancel a reservation before final payment, the deposit (if applicable) will not be refunded. Cancellations after the start of the rental period are also non-refundable.
• Modification : Any modification to the reservation (dates, equipment) is subject to availability and must be requested at least 24 hours in advance.

6. General Conditions

• Equipment condition : All our equipment is maintained and in good condition. If you notice a problem with any equipment, please inform us immediately.
• Customer responsibility : You are responsible for the safe use of equipment and compliance with safety instructions.
• Insurance : We recommend checking if your insurance covers the use of rented equipment. SOS Tools is not responsible for injuries or damages caused by misuse.

7. Contact

• Email : sosoutils@outlook.fr
• Telephone : 819-563-2036
• Address : 4630 Industrial Blvd, Sherbrooke, QC J1L 2W4