Our Guarantee and Repair
For online orders , tools are guaranteed for 30 days after the date of purchase and 60 days for PREDATOR Generator products.
This warranty covers labor and parts should a problem arise.
In store , our tools are guaranteed for 30 days for Grade A or Grade B tools and 60 days for Grade C tools.
Our priority is to ensure our customers are happy with their purchases and to provide exceptional service. We hope to welcome you to our extended family soon and help you save even more on your tool purchases. We reserve the right to cancel and refund an order should any issues arise, but we will notify you.
Final sale
SOS Tools
The warranty on TOLSEN tools:
All TOLSEN tools are covered by a limited lifetime warranty .
TOLSEN's comprehensive lifetime warranty covers you in the event of a malfunction of your tool due to a manufacturing or material defect. If this occurs, we will repair or replace the tool free of charge.
What is covered
TOLSEN tools are guaranteed against any manufacturing or material defects.
The warranty period
This warranty covers the entire lifespan of the TOLSEN tool. The warranty ends when the product becomes unusable for reasons other than manufacturing or material defects.
How to benefit from the guarantee
To benefit from this guarantee, simply contact SOS Outils customer service using the information below or through the website, describing your problem. We will respond to your request as soon as possible with further details on the procedure to follow.
The solutions we offer
Products under warranty are repaired or replaced, at SOS Outils' discretion according to the TOLSEN warranty, and returned free of charge; or, if after three attempts at repair or replacement during the warranty period the product is still defective, you may choose to receive a full refund of the purchase price.
What is not covered
Malfunctions due to misuse, abuse, or normal wear and tear are not covered by this warranty. TOLSEN and SOS Outils cannot be held liable for consequential or indirect damages.
No other express warranty applies
This lifetime warranty is the sole warranty applicable to TOLSEN products. No employee, agent, or other person is authorized to modify this warranty or offer any other warranty on behalf of TOLSEN.
Implementation of the TOLSEN lifetime guarantee
TOLSEN TOOLS offers a full lifetime warranty covering products purchased under the TOLSEN brand, excluding licensed items.
TOLSEN brand products are built to offer reliability and durability, and are covered by a full lifetime warranty against any defects in parts or workmanship.
If you have a problem with your TOLSEN product due to a In the event of a faulty part or workmanship, we will try to rectify the problem as quickly as possible in accordance with our written warranty policy. For any information regarding the warranty of TOLSEN products, you can contact us.
NORMAL WEAR AND TEAR:
Our tools are often used on construction sites, in extremely demanding applications and environments. Under these conditions, TOLSEN products may, over time, experience normal wear and tear and require after-sales service. Although normal wear and tear is not not considered a "defect" and not covered by the TOLSEN lifetime warranty, our goal is to get your tool back in service as quickly as possible.
MATERIAL OR MANUFACTURING DEFECTS:
In our experience, premature failure due to a manufacturing defect, whether in parts or workmanship, usually occurs shortly after the product is put into service, often during the first or second use. When returned for inspection, these products are generally still practically new and appear to have seen very little use. It is uncommon for a product manufactured with a defect to survive normal use for an extended period. Products returned for inspection under warranty after months or years of reliable service are rarely found to be defective. The most common service requests result from normal wear and tear, which is not considered a defect in materials or workmanship.
Repair Policy
Dear Customer,
As part of our new repair policy , we wish to inform you of the steps and procedures relating to the taking in charge of your tools and equipment .
Repair Procedure :
Inspection and diagnostics: A flat fee of $25 is required for the initial diagnostic of the device. Duration: 30 minutes . Any time exceeding this will be charged.
Repair : Once the diagnosis is established , we proceed with the repair. according to Your instructions. The fees include :
The cost of the parts necessary for replacement or to the repair .
A price hourly rate for labor of $50/hour , calculated in depending on the time required ( after 30 minutes).
If the repair is not collected after 3 weeks, a storage fee of $25 per week will apply.
Important note :
For the repair, the A $25 fee will not be charged if the item is deemed irreparable. A 10 % discount may be applied to the purchase of an item. similar or of the same value.
Our goal is you to offer a transparent, efficient and professional service in order to to ensure the durability of your tools .
Return policy
All merchandise returns are subject to a restocking fee of 10% of the order amount. This fee covers the handling, inspection, and restocking of returned products.
Thank you for your trust ,
The SOS Tools team
CONTACT US:
Email: SOSOUTILS@OUTLOOK.FR
Telephone: +1 (819) 563-2036
Looking forward to having you as a client soon, if you haven't already.