Our guarantee
No sale is final. If you are unhappy with your purchases, we will do our best to make you happy.
For online purchase on delivery:
We offer a 1 year parts warranty on all our tools plus 30 days from purchase to ensure your new tools run smoothly. (Delivery of parts is at buyer's expense after 30 days)
For in-store purchase:
We offer a lifetime labor warranty on repairs plus 30 days upfront on everything to make sure your new tools run smoothly.
The warranty on TOLSEN tools:
All TOLSEN tools are covered by a limited lifetime warranty .
TOLSEN's Full Lifetime Warranty covers you should your tool malfunction due to a defect in workmanship or materials. If so, we will repair or replace the tool free of charge.
What is covered
TOLSEN tools are guaranteed against any defect in workmanship or material.
The duration of the guarantee
This warranty covers the entire life of the TOLSEN tool. The warranty ends when the product becomes unusable for reasons other than defects in workmanship or material.
How to benefit from the guarantee
To obtain the benefits of this warranty, simply contact SOS Tools customer service at the information below or through the website, describing the problem you have and we will follow up on your request as soon as possible. as soon as possible with further descriptions of the procedure to be followed
The solutions we offer
Products under warranty are repaired or replaced, at the option of SOS Tools according to the TOLSEN warranty, and returned free of charge; or, if after three attempts at repair or replacement during the warranty period, the product is still defective, you may elect to receive a full refund of the purchase price.
What is not covered
Failures due to misuse, abuse or normal wear and tear of the product are not covered by this warranty. TOLSEN and SOS Tools cannot be held liable for consequential or indirect damage.
No other express warranty applies
This lifetime warranty is the one and only applicable to TOLSEN products. No employee, agent, or other person is authorized to modify this warranty or make any other warranty on behalf of TOLSEN.
Implementation of the TOLSEN lifetime warranty
TOLSEN TOOLS offers a full lifetime warranty covering products purchased under the TOLSEN brand, excluding licensed items.
TOLSEN brand products are built for reliability and durability, and are backed by a full lifetime warranty against defects in material or workmanship.
If you have a problem with your TOLSEN product due to a defect in parts or workmanship, we will attempt to remedy the problem as soon as possible in accordance with our written warranty policy. For any information concerning the warranty of TOLSEN items, you can contact us.
NORMAL WEAR:
Often our tools are used on job sites, in extremely harsh applications and environments. Under these conditions, TOLSEN products may, over time, undergo normal wear and require after-sales service. Although normal wear and tear is not not considered a “defect” and not covered by the TOLSEN Lifetime Warranty, our goal is to get your tool back into service as quickly as possible.
DEFECTS IN MATERIALS OR WORKMANSHIP:
In our experience, premature failure due to a defect in workmanship, whether in parts or workmanship, usually occurs shortly after the product is put into service, often as early as first or second use of the product. When returned for inspection, these products are usually still practically new and appear to have seen very little use. It is uncommon for a product manufactured with a defect to survive normal use for a long period of time. Products that are returned for warranty inspection after months or years of dedicated service are rarely found to be defective. The most commonly requested services result from normal wear and tear, which is not considered a defect in material or workmanship.
CONTACT US:
Email: SOSOUTILS@OUTLOOK.FR
Phone: +1 (819) 563-2036
We look forward to having you as a client soon if you haven't already.